800-579-6678
Dedicated to Providing High-Quality Plumbing and Heating Solutions.
SERVING CENTRAL & NORTH IOWA FOR 5 GENERATIONS
See what our customers are saying:
Paula Abbas
9 months ago
The guys from Morts were pleasant and respectful…they went right to work. We were impressed with not only the quality of their work, but they cleaned up after themselves, kept us updated on their progress and were very friendly. We highly recommend them!!
Stan Greiman
1 year ago
Great service. Chance was very helpful!
Cheryl Johnson
1 year ago
Ron Kinyon
1 year ago
Excellent service and products. Recently I had to have my geothermal unit replaced. Employees Clint and Tony are Excellent installers and work very hard until the replacement unit was running. I’ve met 5 of Mort’s employees and everyone is so polite and always ask if I have any questions or concerns. I’m very glad I selected Mort’s for this project.
Michael Krueger
1 year ago
Kathleen Watts
1 year ago
Michele
1 year ago
Eric came out to replace my thermostat & was very knowledgeable, friendly & knowledgable! Very a very pleasant expierence!! Thank you Eric!!!
Response from the owner
Thank you for your feedback Michele1 year ago
Kay Moon
3 years ago
Do yourself a favor and just don't. The cost for a 20 minutes visit at 6pm, on a weekday evening, to flip a breaker, that I pointed out upon arrival as the possible issue = $276.80.
I had tried to reset the breaker before calling but forget to switch one way then back on, silly me. Morts switched the breaker on and problem fixed, heat running.
We chatted a minute about the possible cause and off he went .... then the bill of $276.80 arrived. I could not believe it!
I called to say there must be an error as I had ******* out for over an hour in the fall, they even installed a part, total bill, $130. I called and called Morts, no return calls came as promised to discuss the bill. After 5 months I was finally contacted, via a note hand written on the bill, asking me to pay my very past due bill that was accumulating financial charges ... which I had not paid because I was instructed, on each and every call to wait until I received a return phone call.
At the end of the day I was granted a $88.05 credit and finance charges of $22.16 waved ... and was still left with a $200 bill. That is $10 per minute my friends, $600 an hour labor.
Never again, I don't like to be taken for a ride and I hope this review keeps you from one also.
I had tried to reset the breaker before calling but forget to switch one way then back on, silly me. Morts switched the breaker on and problem fixed, heat running.
We chatted a minute about the possible cause and off he went .... then the bill of $276.80 arrived. I could not believe it!
I called to say there must be an error as I had ******* out for over an hour in the fall, they even installed a part, total bill, $130. I called and called Morts, no return calls came as promised to discuss the bill. After 5 months I was finally contacted, via a note hand written on the bill, asking me to pay my very past due bill that was accumulating financial charges ... which I had not paid because I was instructed, on each and every call to wait until I received a return phone call.
At the end of the day I was granted a $88.05 credit and finance charges of $22.16 waved ... and was still left with a $200 bill. That is $10 per minute my friends, $600 an hour labor.
Never again, I don't like to be taken for a ride and I hope this review keeps you from one also.
Ray Davis
3 years ago
Called to get an estimate for an entire new line and water meter install so we could have water on site to build our house. Took 3 weeks of two messages and a call citing the same issue, "I have a lot of projects this week, I only work on Wednesday's so there's no time for me to get out and take a look. I'll do it next Wednesday." It was like being recited a script. We couldn't even get to the part of getting an estimate, sad service, poor experience.
Tyler Sungram
8 years ago
I have a property that I rent out because I couldn't afford to sell it since I went back to school and had to move after only owning it for a year. Anyways my tenant had a clogged kitchen drain. I did some research online and I understand that this can cost on average anywhere from $100-250 depending on how bad it is. So I went ahead and hired a plumbing company that charged $70/hr to come take a look and fix the problem. I asked if they had any additional fees and they said no. I asked if they roughly knew how long it would take or cost and they replied no that that they usually don't give estimates. They came initially with a hand auger that wasn't big enough to fix the clog, so they left and then came back with a larger mechanical auger that still wasn't enough to fix it so they ended up having to remove some pipe to get it cleaned out. All told it took about three hours to fix the problem. My tenant says they were efficient and their work was well done from what my tenant could see. Which I have no problem with the quality of work they performed, just how they communicated everything. At the end of it I expected a bill for around $210-250 since they were there for roughly three hours. I ended up getting a bill for $486.96. When they came back they ended up bringing an additional plumber that I was also charged $70/hr for. They also charged me $35 for the larger auger even though I was specifically told at the very beginning there were no other fees. At no point during all this did they call me to tell me the extent of the problem, or the fact that they left and had to come back. I just feel I should have been called and told about the changes, if I had been I probably wouldn't have been that upset about the total amount in the end. I would have also had the option to re-evaluate if someone else could possibly do it for cheaper, but I wasn't given that option. I called and talked with the owner or manager not entirely sure which for I felt I shouldn't be charged for something that I was unaware of the cost of. I was told essentially that is just the way they do things for service calls, and that he could put a note in my file for future visits that I would like to be notified of changes that increase the cost of services. Honestly when I first talked with them I just thought it was an honest mistake and that they would take the charges for the second plumber and the mechanical auger away. They did drop the fee for the mechanical auger, but nothing else. At the end of it all I came away feeling slightly cheated and taken advantage of. I am sure I am partly to blame, for I should have insisted on an estimate, I just didn't think I needed to because was told it would be $70/hr. Which in actuality it ended up being $140/hr for the last two hours. From what I could find out myself most clogged drains take under an hour and some harder ones can take a few hours, so like I said earlier I was expecting at the very most only $210-250 for the fix. Just leaves me wondering if this is an industry standard where on service calls they go and fix the problem and don't make the customer aware of any drastic changes in costs, which they told me most companies that do service calls do it the same way. Maybe an almost $250 increase in cost isn't a significant enough amount to some people or they didn't think that was significant enough change to notify me about it. But to me, a college student with other payments, it was a significant change in price. Sorry for making you read through all that, just wanted to give an accurate portrayal of what I felt went on. Once again want to reiterate that the quality of work they did was good, they just didn't communicate well and I feel didn't really take responsibility for what I feel almost amounts to deceptive trade practices.